Privacy policy

In this privacy policy we explain how we collect and use personal data. This privacy policy applies to all personal data that we process when you contact us, use our website, or interact with our services.

 

1. Who we are 

We are Heinen & Hopman Engineering BV, an HVAC installer based at Produktieweg 12, 3751 LN Bunschoten, the Netherlands. Heinen & Hopman is part of the SALOR group. 

Heinen & Hopman is the data controller responsible for collecting and using your personal information as described in this privacy policy. 

This privacy policy applies to Heinen & Hopman Engineering BV and all its subsidiaries within the SALOR-group: 

  • ARW Maritime Inc. 
  • Drews Marine GmbH 
  • Drews Marine MV GmbH 
  • Engineering Singapore Pte. Ltd. 
  • Heinen & Hopman Air Conditioning L.L.C. 
  • Heinen & Hopman Belgium BVBA 
  • Heinen & Hopman Brasil LTDA 
  • Heinen & Hopman Deutschland GmbH 
  • Heinen & Hopman France EURL 
  • Heinen & Hopman Ibérica SL. 
  • Heinen & Hopman Italia SRL 
  • Heinen & Hopman Klimatechnik GmbH 
  • Heinen & Hopman Korea Co., Ltd. 
  • Heinen & Hopman Marine Air Conditioning L.L.C. 
  • Heinen & Hopman Marine Equipment Co., Ltd. 
  • Heinen & Hopman Offshore Pte. Ltd. 
  • Heinen & Hopman Workforce Pte. Ltd. 
  • Heinen Hopman Mühendislik a.s. 
  • Heinen si Hopman MAR SRL. 
  • Heinen & Hopman Engineering India Ltd. 
  • LeBlanc & Associates, LLC. 
  • Möhring Marine Services GmbH 
  • Teknotherm Inc. 
  • Teknotherm Marine AS 
  • Teknotherm Marine HVAC AS 
  • Teknotherm Marine HVAC Sp. Z.o.o. 
  • Teknotherm Refrigeration AB 

2. Categories of personal data we process 

We may collect and process the following categories of personal data: 

2.1 Identity data 

Name, title, gender, and date of birth. 

2.2 Contact data 

Address, location, telephone number, and e-mail address. 

2.3 Account data 

If you register for a service or create a personal account, we record your login details and other information that you enter in the account or registration form. 

2.4 Communication data 

If you send us an e-mail, message via social media, or call us, we record your communication with us. 

2.5 Technical data 

When you visit our website, we may record your IP address, browser type, operating system, referring website, surfing behaviour, and click behaviour. With your permission, we may also collect your location data. 

2.6 Marketing data 

We may record whether you open a newsletter or click on a link in a newsletter. 

2.7 User-generated data 

Information you choose to share with us, for example when you respond to social media posts or complete a customer survey. 

2.8 Cookie data 

Information collected via cookies and similar technologies. For more information, please read our cookie policy on our website. 

3. How we collect your data 

We collect personal data in the following ways: 

  • directly from you, when you fill in a form, contact us, or register for our newsletter; 
  • automatically, when you visit our website (via cookies and similar technologies); 
  • from third parties, such as social network providers (depending on your privacy settings with those providers). 

4. Purposes and legal basis for processing 

We process your personal data for the following purposes: 

 

Purpose Legal basis (GDPR) 
To provide services to you: including simplifying the use of our online services and personalising your experience Performance of a contract or legitimate interest  
To communicate with you: answering your questions, handling complaints Performance of a contract or legitimate interest  
For statistical research:  analysing general trends, improving our services and website Legitimate interest  
For direct marketing:  sending newsletters and marketing messages tailored to your interests Consent or legitimate interest  
To comply with legal obligations: such as tax and accounting requirements Legal obligation  

4.1 Statistical research 

We use automatic tools to carry out statistical research regarding general trends in the use of our services, website, and social media. We only use aggregated data for this purpose and do not use names, e-mail addresses, or other directly identifiable information. We will not use sensitive data for statistical research without your consent. 

4.2 Direct marketing 

We may use your personal data to send you newsletters or other marketing messages. To understand what is relevant to you, we may use automatic tools to analyse your personal data and tailor our communications to your interests. 

 

You can withdraw your consent to receive marketing messages or object to direct marketing at any time by: 

  • following the unsubscribe instructions in any marketing message; or 

5. Sharing of data with third parties 

We may share your personal data with the following categories of recipients: 

5.1 Service providers 

We use third parties, such as IT providers, social network providers, and marketing agencies, to support our services. These third parties process your personal data only on our behalf and in accordance with our instructions. We have appropriate contracts in place to ensure they protect your data. 

5.2 Within the SALOR group 

Your data may be shared with other entities within the SALOR group to provide you with the best possible service. 

5.3 Legal requirements 

We may disclose your personal data if required by law, court order, or regulatory authority. 

5.4 Third-party websites 

Our website contains links to third-party websites. This privacy policy does not apply to those websites. We encourage you to read the privacy policies of any third-party websites you visit. 

6. International data transfers 

Some of our subsidiaries and service providers are located outside the European Economic Area (EEA), including in the following countries: 

  • Brazil 
  • China 
  • India 
  • South Korea 
  • Singapore 
  • Turkey 
  • United Arab Emirates 
  • United States 

 

When we transfer your personal data outside the EEA, we ensure appropriate safeguards are in place, such as: 

  • European Commission adequacy decisions; 
  • Standard Contractual Clauses (SCCs) approved by the European Commission; 
  • other appropriate safeguards as permitted under the General Data Protection Regulation (GDPR). 

 

You may request a copy of the relevant safeguards by contacting us at compliance@salor.com. 

7. Data retention 

We retain your personal data only for as long as necessary for the purposes described in this privacy policy. The retention periods depend on the nature of the data and the purpose of processing: 

 

Category Retention period 
Contact and communication data 2 years after last contact, unless longer retention is required for legal purposes 
Account data Duration of the account plus 2 years 
Marketing data Until you withdraw consent or object, plus 1 year 
Technical data (website analytics) 26 months 
Data required for legal compliance As required by applicable law (e.g., 7 years for tax records) 

 

After the retention period expires, we will securely delete or anonymise your personal data. 

8. Security 

We take appropriate technical and organisational measures to protect your personal data against loss, unauthorised access, alteration, or unlawful processing. These measures include: 

  • encryption of data in transit and at rest; 
  • access controls and authentication; 
  • regular security assessments; 
  • staff training on data protection. 

9. Your rights 

Under the GDPR, you have the following rights: 

Right Description 
RIGHT OF ACCESS You have the right to request a copy of the personal data we hold about you. 
RIGHT TO RECTIFICATION You have the right to request correction of inaccurate or incomplete personal data. 
RIGHT TO ERASURE You have the right to request deletion of your personal data in certain circumstances. 
RIGHT TO RESTRICTION You have the right to request restriction of processing of your personal data in certain circumstances. 
RIGHT TO DATA PORTABILITY You have the right to receive your personal data in a structured, commonly used, machine-readable format and to transmit it to another controller. 
RIGHT TO OBJECT You have the right to object to processing of your personal data based on legitimate interests, including for direct marketing purposes. 
RIGHT TO WITHDRAW CONSENT Where processing is based on your consent, you have the right to withdraw consent at any time. Withdrawal does not affect the lawfulness of processing before withdrawal. 

9.1 How to exercise your rights 

To exercise any of these rights, please submit a written request to: 

Heinen & Hopman Engineering BV
Produktieweg 12
3751 LN Bunschoten
The Netherlands 

Or e-mail us at compliance@salor.com. 

 

We will respond to your request within one month. We may need to verify your identity before processing your request. In complex cases, we may extend the response period by two additional months, in which case we will inform you. 

9.2 Right to lodge a complaint 

If you believe that we have not complied with data protection laws, you have the right to lodge a complaint with a supervisory authority. In the Netherlands, the supervisory authority is: 

 

Autoriteit Persoonsgegevens
Postbus 93374
2509 AJ Den Haag
The Netherlands
Website: www.autoriteitpersoonsgegevens.nl 

10. Automated decision-making and profiling 

We may use automated tools to analyse your personal data for marketing purposes (profiling). This helps us tailor our communications to your interests. This profiling does not produce legal effects or similarly significantly affect you. 

We do not use automated decision-making that produces legal effects concerning you without human intervention. 

11. Children’s privacy 

Our services are not directed at children under the age of 16. We do not knowingly collect personal data from children under 16. If you believe that we have collected personal data from a child under 16, please contact us at compliance@salor.com, and we will take steps to delete such data. 

12. Changes to this privacy policy 

We may update this privacy policy from time to time to reflect changes in our practices or legal requirements. We will publish any changes on our website. Material changes will take effect 30 days after posting, unless otherwise stated. We encourage you to review this privacy policy periodically. 

13. Contact us 

If you have questions, comments, or complaints about this privacy policy or our data processing practices, please contact us: 

Heinen & Hopman Engineering BV
Produktieweg 12
3751 LN Bunschoten
The Netherlands 

E-mail: compliance@salor.com
Telephone: +31 33 299 25 00 

Hoe wordt dit privacybeleid bijgehouden
Dit privacybeleid is ingegaan per 31-08-2026 en vervangt ons voorgaande privacybeleid. Dit privacybeleid wordt voortdurend herzien. Wij informeren u over wijzigingen door het herziene beleid te publiceren op werkenbijheinenhopman.nl, waarna het direct in werking treedt.